Terms of Service

1. Who we are

1.1 PolyGrants Ltd (“PolyGrants”, “we”, “us” or “our”) is a private limited company incorporated in England and Wales under Company Number 16951447, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. PolyGrants operates this platform and the related application services (together, the “Service”).

1.2 PolyGrants is an independent facilitation service. It is not a government body, an embassy or consulate, a university, a scholarship provider or a visa authority, and it must never be presented as one. No affiliation with any institution or authority exists unless it is explicitly identified and documented in the Service.

1.3 These Terms, together with the Incorporated Documents defined in section 2 and the acknowledgments recorded under section 3, form the entire agreement between you and PolyGrants for the use of the Service.

2. Definitions and interpretation

2.1 In these Terms, the following expressions have the following meanings:

• “Account”: the personal space you create on the platform, protected by your credentials and identified by your matricule.
• “Applicant”, “you”, “your”: the natural person who creates the Account and applies through the Service in their own name.
• “Application”: the complete dossier of information, answers and documents that you build and submit through the Service.
• “Application Cycle”: a recurring application period whose opening and closing dates are announced in the Service, for example from 1 July to 1 September of a given year.
• “Partner Institution”: any university, school, scholarship provider, funding body or comparable third party to which an Application is presented or from which a response is obtained.
• “Positive Response”: the documented decision defined in section 8.
• “Acceptance”: the act by which you accept a Positive Response, completed as described in section 9.
• “Acceptance Window”: the period of five Working Days defined in section 9.
• “Working Day”: any Monday, Tuesday, Wednesday, Thursday or Friday; Saturdays and Sundays are not counted.
• “PolyGrants Fee” or “Fee”: the single service fee described in section 10.
• “Handover”: the deliverables and post-Acceptance support described in section 11.
• “Official Channels”: the payment methods and instructions displayed inside your Account when a payment is due, as described in section 10.
• “Optional Services”: the additional services described in section 12.
• “Guardian”: a parent or legal guardian of an Applicant aged 16 or 17.
• “Incorporated Documents”: the Privacy Notice, the Payment information page, the Cookie Policy and the Disclaimer published on the platform, each of which forms part of these Terms.

3. The agreement and recorded acknowledgments

3.1 You accept these Terms electronically when you tick the acceptance boxes and create your Account. Electronic acceptance is valid and binding; no handwritten signature is required. Each later declaration or consent you give in the Service, including the declarations made at submission of your Application and the confirmations given at Acceptance, forms part of the same agreement.

3.2 PolyGrants keeps timestamped records of the consents, declarations and confirmations you give, together with the version of the texts that were displayed to you. You agree that these records are admissible evidence of what was displayed to you and of what you agreed, without prejudice to any proof to the contrary that applicable law allows.

3.3 You confirm that you act in your own name and for your own benefit, and not on behalf of any other person.

3.4 Interpretation: headings are for convenience only; the singular includes the plural and conversely; “including” and “for example” introduce illustrations and never limit the words before them; “in writing” includes messages delivered through the Account and email; references to numbered sections are references to sections of these Terms.

4. Eligibility and your Account

4.1 The Service is open to natural persons aged at least 16. If you are 16 or 17, you may use the Service only with the consent of a Guardian, and section 9.6 applies to any Acceptance.

4.2 Published age ranges for programme levels, currently up to 25 for Bachelor level, up to 35 for Master level and up to 40 for doctoral level, describe the typical availability of opportunities; a small number of opportunities fall outside these ranges. These ranges are indicative: they are neither a promise that opportunities exist for a given profile nor a contractual entitlement. The eligibility check offered in the Service is an orientation tool, not a decision and not a promise.

4.3 One Account per person. Your identity details must match your passport or official identity document exactly; once confirmed, they are locked and can only be corrected by PolyGrants support. Creating or using more than one Account, or an Account in another person's identity, is prohibited.

4.4 You are responsible for keeping your credentials confidential and for all activity under your Account until you notify us that its security is compromised.

4.5 The availability of the Service, of destinations and of payment methods varies by country and may be suspended or restricted at any time, in particular for safety or legal reasons, including sanctions. Current availability is the availability shown in the Service.

4.6 You must keep the information in your Account accurate, complete and current, including your contact details.

5. The Service and its limits

5.1 The Service consists of: evaluating your profile and your Application; matching them with admission and scholarship opportunities at Partner Institutions; preparing and submitting applications on your behalf; following them up; delivering responses through your Account; and, after a completed Acceptance, providing the Handover described in section 11.

5.2 Where the rules of a Partner Institution prohibit submission by an agent or any third party, PolyGrants instead prepares your file and guides you step by step while you perform the submission yourself. This guided variant is an integral part of the Service, involves the same professional work, and the Fee applies to it identically.

5.3 The Service is a facilitation and information service. It is not legal, immigration, financial or tax advice, and PolyGrants advisers do not act as lawyers or licensed immigration counsel.

5.4 PolyGrants does not guarantee, and never promises, any admission, scholarship, funding, visa, enrolment or travel outcome. No honest service can. Any person who promises you a guaranteed outcome in the name of PolyGrants acts without authority; do not pay them and report them to us immediately.

5.5 Indicated reply times, including the aim of answering within one working day during opening hours, are good-faith service targets and not contractual commitments.

6. Free application and staged transparency

6.1 The following are free of any PolyGrants fee: creating your Account; checking your eligibility; preparing and submitting your Application; and receiving, reviewing and declining responses. No PolyGrants fee of any kind exists before a Positive Response is published for you and you decide to accept it.

6.2 You are informed of how fees work at every decisive stage, each acknowledgment is recorded under section 3.2, and together these staged disclosures place you in a position to take a free, informed and unpressured decision. The stages are the following:

• at sign-up, before your Account is created: a dedicated notice states that applying is free, that no PolyGrants agent ever asks you to send money outside the Official Channels, and that a fee applies only after a positive answer that you decide to accept; you must confirm that you have read and understood it;
• at the consent step of sign-up: you accept these Terms and confirm that you have read the Incorporated Documents;
• before submission of your Application: you sign declarations restating that applying is free, that no admission is guaranteed and that accepting a Positive Response requires payment of the Fee within the Acceptance Window;
• at publication of a Positive Response: the exact Fee amount, the closing date of your Acceptance Window and the non-refund rule are displayed before you take any decision;
• at Acceptance: you expressly confirm the Fee, its non-refundable character once Acceptance is complete, and your consent to immediate performance under section 13.3.

7. Applications, documents and submission

7.1 Everything in your Application must be true, accurate and complete, and every document you provide must be genuine and belong to you.

7.2 Your Application can be submitted once every required section is complete. Submission locks your file; later changes are made through your adviser and may be limited by institutional deadlines.

7.3 PolyGrants verifies your original documents before any departure. Refusing this verification, or the discovery of non-genuine documents, may void any offer obtained and triggers section 16.

7.4 Application Cycle windows and institutional deadlines are communicated in the Service. Meeting the deadlines communicated to you is your responsibility; PolyGrants is not answerable for opportunities missed because of your delay or unresponsiveness.

8. Positive Responses and delivery of results

8.1 A Positive Response is a documented decision issued by a Partner Institution or comparable provider granting you an education opportunity: an admission offer, a scholarship or funding decision, or a comparable award. It may be full or partial, and conditional or unconditional.

8.2 A Positive Response is not itself enrolment, funding or a visa. It may carry academic, financial, language or administrative conditions fixed by its issuer; those conditions bind you directly and you must review them before deciding.

8.3 Results are delivered by publication on the Results page of your Account; an alert is also sent to your chosen contact method. Publication in your Account constitutes valid delivery. Keeping your contact details current is your responsibility; PolyGrants may extend an Acceptance Window at its discretion where notification demonstrably failed for reasons outside your control.

8.4 PolyGrants does not promise that any Positive Response will be obtained, nor any number of responses, nor any timing: those decisions belong to the institutions alone.

9. Acceptance, the Acceptance Window and lapse

9.1 Each Positive Response published in your Account opens an Acceptance Window of five Working Days, counted from the publication timestamp shown in your Account. Saturdays and Sundays do not count.

9.2 To accept, you complete the acceptance steps in your Account and pay the Fee through the Official Channels within the Acceptance Window. Acceptance is complete only when your payment is confirmed. Until Acceptance is complete, you remain free to decline.

9.3 Declining costs nothing: no fee, no penalty, and no effect on your ability to apply in future Application Cycles.

9.4 If the Acceptance Window closes without a completed Acceptance, the offer lapses and is deemed declined; nothing is owed. A lapse is final. PolyGrants may, at its sole discretion and without ever being obliged to, reinstate a lapsed offer where the issuing institution's conditions still allow it; no right to reinstatement exists.

9.5 One Acceptance per Application Cycle: completing Acceptance of one offer causes your other offers pending in the same cycle to lapse free of charge.

9.6 If you are 16 or 17, your Guardian must confirm the Acceptance and thereby accepts joint responsibility for payment of the Fee; without this confirmation the Acceptance cannot be completed.

9.7 Nothing in these Terms or in the Service obliges you to accept any offer.

10. The PolyGrants Fee, currency and payment channels

10.1 The PolyGrants Fee is a single fee of between USD 85 and USD 300 per accepted offer. It is the only PolyGrants fee attached to your Application; applying itself is and remains free under section 6.1.

10.2 The exact amount within that range is fixed for each opportunity according to four factors: the destination country; the programme level; the nature of the response, scholarship or admission; and the services included with your case. The exact amount is displayed at publication of the Positive Response, before you take any decision.

10.3 The Fee is inclusive of any applicable taxes: the amount displayed is the amount you pay.

10.4 The Fee is denominated in US dollars. Where you pay in a local currency, the local amount is calculated at the conversion rate displayed with your payment instructions and remains valid for the whole Acceptance Window.

10.5 Payment is made exclusively through the Official Channels displayed in your Account: mobile money, bank transfer or in person at a partner office, as available in your country. Nobody acting for PolyGrants ever asks you to pay to a personal account or outside the Official Channels. Any payment made outside the Official Channels is at your own risk and is not recognised as payment of the Fee. Report any irregular payment demand to us immediately.

10.6 Every payment through the Official Channels generates a receipt available in your Account. Keep your receipts; they are your proof of payment.

11. Handover and included post-Acceptance support

11.1 Once your Acceptance is complete, the Fee covers the Handover: delivery of the official documents of your offer; guidance through the enrolment steps; visa preparation guidance; and pre-departure planning, until your enrolment or the visa decision that applies to your case.

11.2 The Handover consists of PolyGrants' own work. It never includes the third-party costs listed in section 14, and its progress depends on your cooperation and on the calendars of the institutions and authorities involved.

11.3 The verification of original documents under section 7.3 takes place before any departure.

12. Optional Services

12.1 On your request, PolyGrants can provide Optional Services such as document translation or legalisation, including legalisation at the embassy of the destination country. Each Optional Service is quoted before you order it and is paid in advance.

12.2 You may cancel an Optional Service with a full refund at any time before its performance begins. Once performance has begun, the Optional Service is non-refundable.

12.3 Optional Services are never a condition for receiving results, accepting an offer or benefiting from the Handover.

13. Non-refundability and payment incidents

13.1 The Fee remunerates work already performed at the moment you accept: the obtaining of the Positive Response you chose to accept, together with the Handover that follows. This is why the Fee only exists after a result, and why it does not depend on later events.

13.2 Once Acceptance is complete, the Fee is non-refundable. In particular, it is not affected by a later visa refusal, by conditions of the offer that you do not fulfil, by a change of mind, or by enrolment steps you choose not to take.

13.3 By completing Acceptance you expressly request immediate performance of the paid service and acknowledge that, once the service has been fully performed, you lose any right of withdrawal that would otherwise apply; where a mandatory withdrawal right nevertheless applies and is exercised, you owe the value of the part of the service already performed.

13.4 The only exceptions to section 13.2 are the following: duplicate payments, overpayments and payments made in error through the Official Channels, which are corrected or refunded after verification; the case where the issuing institution withdraws or cancels your accepted offer, before the Handover is complete, for reasons not attributable to you, in which case PolyGrants will, at its election, either resume facilitation to seek a comparable Positive Response at no additional Fee or refund the Fee; and any right that the law applicable to you does not permit to be excluded.

13.5 Approved refunds are made through the channel of the original payment wherever possible, for the amount and in the currency originally paid, within thirty days of approval.

13.6 Requesting a payment reversal or chargeback for a Fee that was properly due and paid, without first using the complaint process of section 25, is a material breach of these Terms. In that case PolyGrants may suspend your Account and the Handover, contest the reversal with the recorded evidence described in section 3.2, and recover the reversed amount together with reasonable recovery costs where the law permits. The debt corresponding to a properly due Fee survives any reversal.

14. Costs that are never PolyGrants fees

14.1 The costs listed below are third-party costs, payable to third parties under their own rules. They are never PolyGrants fees, and PolyGrants neither collects nor controls them.

14.2 What a scholarship covers depends entirely on the issuing institution's decision; the conditions of each Positive Response state exactly what is covered. Review them before accepting, and expect costs of the kind listed below where coverage is partial.

• university tuition fees and enrolment deposits;
• visa application charges and related government fees;
• language and admission tests;
• insurance, accommodation and travel costs;
• any other amount payable to an institution, an authority or another third party.

15. Your responsibilities and prohibited conduct

15.1 You undertake to: provide truthful information and genuine documents and keep them current; respond with reasonable diligence to requests and deadlines communicated through your Account; review every academic, financial, language and administrative condition of a response before deciding; comply with the requirements of institutions and of the competent authorities, including visa authorities; pay only through the Official Channels and report any irregular payment demand; and use the Service only for your own personal application.

15.2 The following are prohibited:

• providing false or misleading information, or documents that are not genuine;
• creating or using more than one Account, or using another person's Account or identity;
• offering, promising or giving money or any advantage to staff of an institution or authority in connection with your file;
• interfering with the security or operation of the platform, or accessing it by automated means without authorisation;
• reselling or commercially exploiting the Service;
• abusive, threatening or harassing conduct toward PolyGrants staff, advisers or other applicants;
• any unlawful use of the Service, including use in breach of sanctions or export rules applicable to you or to us;
• the payment reversals described in section 13.6 and the bad-faith statements described in section 17.3.

16. Fraud and consequences of breach

16.1 If you provide false information or documents that are not genuine, or use an identity that is not yours: your Application is rejected; any offer obtained through it is void; your Account is permanently closed; and you are permanently excluded from the Service.

16.2 Where a voiding under section 16.1 follows your own breach, amounts already properly paid are not refunded, and fees already properly due remain due.

16.3 PolyGrants may inform the Partner Institutions affected and the competent authorities, and may cooperate with any resulting investigation.

16.4 For material breaches other than fraud, threats, unlawful use or a security risk, PolyGrants first notifies you and gives you a reasonable period, of at least seven days, to remedy the breach where it can be remedied; suspension or termination follows only if the breach persists. Fraud, threats, unlawful use and security risks justify immediate suspension or termination.

16.5 Suspension or termination never waives PolyGrants' right to damages, to costs where the law permits, or to any other remedy.

17. Your outcome, honest reviews and bad-faith claims

17.1 You are free to share your own outcome truthfully, privately or publicly. Honest reviews, truthful criticism and lawful complaints are welcome, and nothing in these Terms restricts them or penalises you for them.

17.2 You must not publish offer documents or extracts that contain a Partner Institution's confidential terms or another person's personal data without authorisation, and you must not misrepresent an outcome, its conditions, or the content of your exchanges with PolyGrants.

17.3 Publishing statements of fact that you know to be false, fabricating allegations of fraud, scam or dishonesty against PolyGrants or its staff, or pursuing refund or payment claims that you know to be unfounded, is a material breach. PolyGrants reserves every remedy available under the applicable law against such acts, including termination under section 16, civil claims, in particular in defamation or malicious falsehood, and recovery of its losses and, where permitted, its costs.

17.4 This section never applies to truthful statements, to good-faith opinion, or to complaints made through section 25, even when they are critical or turn out to be mistaken.

18. Intellectual property and your materials

18.1 The platform, its software, design, texts, marks and databases belong to PolyGrants or its licensors. You receive a personal, non-exclusive, non-transferable right to use the Service for your own application; nothing more is granted.

18.2 The materials you provide remain yours. You grant PolyGrants a non-exclusive licence to store, reproduce, format, translate and transmit them to Partner Institutions and to the service providers involved in operating the Service, strictly to the extent needed to perform the Service and to keep the records described in section 3.2 and in the Privacy Notice.

18.3 Suggestions and feedback may be used to improve the Service without obligation or compensation.

18.4 The names and marks of institutions belong to their owners; use of the PolyGrants name or logo requires our prior written consent.

19. Third parties and independence

19.1 Partner Institutions, embassies and authorities are independent third parties. Their decisions, conditions, deadlines, acts and omissions are their own; PolyGrants does not control them and does not answer for them.

19.2 You authorise PolyGrants to act as your representative solely for preparing and submitting applications and receiving responses, where institutional rules allow it. No wider agency, and no partnership, employment or joint venture, is created between you and PolyGrants.

19.3 The terms and rules of institutions and authorities bind you directly, and you must comply with them.

20. Privacy and data protection

20.1 Personal data is processed as described in the Privacy Notice, which forms part of these Terms.

20.2 The Service consists, by its nature, of sharing your Application with Partner Institutions in order to seek opportunities for you; without that sharing, the Service cannot be performed.

20.3 The records of your consents and declarations described in section 3.2 are kept in accordance with the Privacy Notice, including for the establishment, exercise and defence of legal claims.

21. Availability, changes to the Service and force majeure

21.1 PolyGrants aims for continuous availability but does not promise that the platform will be uninterrupted or error-free. Access may be limited for maintenance, updates or security.

21.2 The Service may evolve. Changes never reduce the rights attached to an Acceptance already completed.

21.3 Neither party is liable for a failure or delay caused by events beyond its reasonable control, including war or civil unrest, natural disaster, epidemic, acts of government, sanctions, failures of telecommunication networks or of third-party providers, or strikes. Obligations are suspended while the event lasts, each party doing what it reasonably can to limit the effects. Destination availability may be suspended for such reasons, as announced in the Service.

22. Disclaimers, statistics and testimonials

22.1 PolyGrants performs the Service with reasonable skill and care. Beyond the commitments stated in these Terms and those implied by law that cannot be excluded, no other warranty is given.

22.2 Figures published on the platform, such as partner counts, students supported and visa or success rates, are aggregated, periodically updated and provided in good faith for general information. They describe past aggregate outcomes at the time of their verification, may not be exact at every moment, form no part of this agreement, and are neither a promise nor a prediction of any future or individual outcome.

22.3 Testimonials and results shown on the platform are genuine accounts and outcomes of real applicants. They are individual experiences: they do not promise that any other applicant will obtain the same outcome.

22.4 Institutional information, requirements and deadlines may be changed by their issuers without notice; the official conditions communicated in each response prevail over any general description on the platform.

23. Liability

23.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited.

23.2 Subject to section 23.1, PolyGrants is not liable for: the decisions, acts and omissions of institutions, embassies and authorities; the consequences of inaccurate, incomplete or late information or documents provided by you; payments made outside the Official Channels; events covered by section 21.3; or losses that are indirect or could not reasonably have been foreseen when the agreement was formed, including loss of opportunity, loss of profit and loss of data.

23.3 Subject to section 23.1, the total aggregate liability of PolyGrants to you, however arising, is limited to the greater of: the total PolyGrants fees you actually paid in the twelve months preceding the event giving rise to the claim; and GBP 100.

23.4 These limitations apply only to the extent permitted by the law applicable to you; where you benefit from mandatory consumer protections, they remain unaffected.

24. Indemnity

24.1 To the extent permitted by the law applicable to you, and in proportion to your responsibility, you will compensate PolyGrants for the losses, claims and reasonable costs, including reasonable legal costs where the law permits their recovery, that PolyGrants suffers as a direct result of: information or documents you provided that were false or not genuine; your infringement of another person's rights in the materials you provided; or your material breach of these Terms.

24.2 This section does not apply to losses caused by PolyGrants' own breach or negligence, and it never limits the rights you hold as a consumer.

25. Complaints first: mandatory internal resolution

25.1 If something goes wrong, tell us first. Complaints are filed through the Complaints page or through support, with your matricule, the facts, the dates and what you expect. Complaining never disadvantages your Application.

25.2 Except for urgent applications for injunctive or interim relief, and except where a law applicable to you provides otherwise, each party must, before starting any court or arbitration proceedings against the other: submit the dispute through the complaint process, and allow up to sixty days from receipt for a good-faith attempt at resolution.

25.3 This section binds PolyGrants exactly as it binds you.

26. Dispute resolution, governing law and jurisdiction

26.1 These Terms, and any dispute or claim arising out of or in connection with them or with the Service, are governed by the laws of England and Wales. If you are a consumer, you additionally keep the protection of the mandatory rules of the country where you habitually reside, wherever those rules apply regardless of a choice of law.

26.2 After the process of section 25, the parties may agree to submit the dispute to mediation; mediation is voluntary and without prejudice to the rights of either party.

26.3 Where a pre-dispute arbitration agreement is enforceable against you under the law applicable to you, any remaining dispute shall be finally resolved by confidential, binding arbitration before a single arbitrator, in the English language, with its seat in London, under the Arbitration Act 1996 and the rules of a recognised arbitral institution agreed by the parties or, failing agreement, of the London Court of International Arbitration.

26.4 In every other case, the courts of England and Wales have exclusive jurisdiction, except that, where you are a consumer, you keep any non-waivable right to bring or defend proceedings in the courts of your habitual residence, and either party may use a competent small claims procedure for matters within its scope.

26.5 To the extent permitted by the applicable law, disputes are conducted on an individual basis only, and neither party participates in a class, collective or representative proceeding against the other in connection with the Service. Where this waiver is not permitted, it does not apply, and its invalidity does not affect the rest of these Terms.

26.6 To the extent permitted by the applicable law, any claim connected with the Service must be commenced within twelve months of the date on which you became aware, or should reasonably have become aware, of the facts giving rise to it. Statutory limitation rules that cannot be shortened remain unaffected.

26.7 PolyGrants may seek injunctive or protective relief, and enforce a judgment or award, before any competent court.

26.8 Each provision of this section is severable; the invalidity of one of them leaves the others in force.

27. Suspension, termination and closure of the Account

27.1 You may close your Account at any time, free of charge, from your settings or through support. Closure withdraws your pending Applications; a Positive Response published but not accepted is deemed declined, and nothing is owed for it; a completed Acceptance remains governed by sections 10 to 13. Closure is irreversible and erases your data as described in the Privacy Notice and in the closure warnings displayed in the Service.

27.2 PolyGrants may suspend or terminate your Account under section 16, in the manner described there, and may suspend the Service where required by law or by a competent authority.

27.3 On termination, whatever its cause: your right to use the Service ends; sums properly due remain due; and the provisions which by their nature survive continue to apply, including sections 3.2, 13, 16, 17, 18.2, 22, 23, 24, 25, 26 and 29.

28. Changes to these Terms

28.1 PolyGrants may amend these Terms for legal, regulatory, security or operational reasons, or to reflect the evolution of the Service.

28.2 Material changes are announced through the Service or through your chosen contact method at least fifteen days before they take effect, unless a shorter period is required by law, by a regulator or by an urgent security need. If you disagree with a material change, you may close your Account free of charge before the change takes effect; continued use after that date constitutes acceptance.

28.3 The version of these Terms in force at the time an Acceptance is completed continues to govern that Acceptance, its Fee and its Handover.

28.4 The date at the top of this page states when these Terms were last updated; earlier versions are available on request.

29. General provisions

29.1 These Terms, the Incorporated Documents and the recorded acknowledgments described in section 3 are the entire agreement between the parties for the Service, and replace any earlier discussion or statement. Nothing in this section excludes liability for fraudulent misrepresentation.

29.2 If a provision of these Terms is held invalid or unenforceable, it is applied to the maximum extent permitted, and the remainder stays fully in force.

29.3 A failure or delay in exercising a right is not a waiver of it; a waiver is effective only if written and signed by the waiving party.

29.4 The remedies in these Terms are cumulative and do not exclude remedies provided by law.

29.5 PolyGrants may transfer this agreement to an affiliate or to a successor of its business, with notice to you and without reduction of your rights. Because the Service is personal to you, you may not transfer your Account or this agreement.

29.6 Except for the joint responsibility of a Guardian under section 9.6, no third party has any right to enforce these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

29.7 Notices to you are validly given through your Account or your chosen contact method, and are deemed received on publication or transmission. Notices to PolyGrants are validly given in writing to the registered office stated in section 1.1 or to •••@polygrants.com, and are deemed received on delivery.

29.8 These Terms are drafted in English; the English text prevails over any courtesy translation.

30. Contact

30.1 Questions about these Terms: through the Contact page, by email to •••@polygrants.com, or on WhatsApp through the numbers published on the platform. Formal legal notices: in writing to PolyGrants Ltd, 128 City Road, London, EC1V 2NX, United Kingdom, or to •••@polygrants.com.

30.2 We answer questions about fees, results and these Terms before you commit, whenever you ask: it is always better to ask twice than to decide in doubt.